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Financial services firms are facing a compliance landscape that grows more complex every day. Regulators are tightening expectations, communication channels are multiplying, and risks are evolving faster than legacy systems can keep up with. The current situation raises a critical question: How can compliance move from a reactive obligation to a true strategic asset? Within this environment, compliance innovation plays a central role. In this article, we break down.

Today marks a milestone in our journey of innovation and customer-centricity: Luware has been honored with the Microsoft Swiss Partner of the Year Award for Transformation & Innovation. More than an accolade, this recognition reflects how we are reshaping customer service for the digital age, and it underscores the trust and support we’ve received from Microsoft Switzerland.

The old phone system, likely residing deep in the telecom closet or server room, has served you well, but faced with modern business demands, it is clearly reaching its limits. This is especially true now that remote work and flexible team structures are the standard, making it impossible for legacy systems to keep up with the need for scalability and cross-location communication. If this scenario sounds familiar, migrating your PBX system is likely inevitable.

In financial services, trust isn’t granted. It’s earned, verified, and continually renewed. As communication and collaboration of many financial services firms move deeper into Microsoft 365, compliance recording providers play a vital role in ensuring that regulated conversations remain secure, auditable, and compliant.

You've likely heard the terms “personalization” and “hyper personalization” used in business discussions. They sound alike, but the difference between them marks a huge shift in Customer Experience (CX). Understanding this debate is the first step to connecting with customers on a much deeper level. Too Lazy To Read? Click To Listen! 12: 14.

The AI-powered compliance landscape is evolving at a breathtaking pace, and the recent RegTech Summit in London (RTS25) made one thing crystal clear: Artificial intelligence (AI) is revolutionizing AI-powered RegTech from a cost center to a value driver. But, as with any transformative journey, the path ahead is not without its challenges.

With financial services organizations facing strict regulations like MiFID II, GDPR, and local data sovereignty laws, a high customer satisfaction (CSAT) score in compliance recording is more than a vanity metric. If a solution falls short, the consequences aren’t just technical but can lead to severe fines and reputational damage.

Microsoft is enforcing a policy that requires a Teams Phone Standard (formerly Phone System) license for users who receive bot-initiated transfers or “add participant” requests. This closes a loophole that some third-party solutions, including certain contact centers, have been using to avoid licensing costs. In this article you will learn what is changing, why it matters, and the exact steps you need to take.

We’re excited to announce the launch of Luware Recording 1.8.0, which brings with it new tools to streamline compliance and enhance user experience.