Teams | Collaboration | Customer Service | Project Management

Latest Posts

What Is a Chatbot (and How Does It Work)?

In this article, we’ll go through everything you need to know about chatbots. We’ll explain what a chatbot is, how it works, and why you need one. We’ll also go through information like: By the end of the article, you’ll know exactly what a chatbot is and how to get started using one. Let’s dive right in.

Introducing Zendesk and Freshdesk

In this article, we’ll compare Zendesk with Freshdesk to find out which is the right customer support tool for you. We’ll compare these tools based on: By the end of the article, you’ll not only know all of the main differences between Zendesk and Freshdesk, but you’ll know which is the right tool for you. Let’s get started.

What Is Customer Interaction?

In this article, you’ll learn everything you need to know about customer interactions, how to manage them, and how to perfect them. You’ll also find information like: By the end of the article, you’ll know everything you need to interact with customers and teach your teams how to master every customer interaction they have. Let’s get started.

20+ Best Live Chat Tools for SMBs and Enterprises

In this article, we’ll go through the best 20 live chat software solutions for your company. We’ll rate them based on: We’ll also let you know the pros and cons of all tools so by the end of the article, you’ll know exactly which live chat tool you will require. Let’s get started.

Customer Onboarding Software: 10+ Tools Compared

If you want to design the perfect customer onboarding process, you need the right tools. In this article, we’ll show you the best customer onboarding software to help you gain loyal customers. We’ll compare the following: By the end of the article, you’ll know exactly which tools to use to design your customer onboarding system. Let’s get started.

15+ Best Knowledge Base Software Solutions

In this article, we’ll outline the best knowledge base software solutions so you will know which one will be the best fit for you. We’ll also discuss: By the end of the article, you’ll know exactly how to choose the right knowledge base solution and recognize which knowledge base solutions are the best options for you and your business. Let’s get started.

Best 25+ Customer Service Tools To Take Your Service To The Next Level

In this article, we’ll show you the best customer service tools you can use to improve your service. We’ll discuss the following: …and more! By the end of the article, you’ll know exactly which tools are the best for each step of your customer service process. Let’s get started.

How to Build an FAQ Page (with Templates + Examples)

In this article, you’ll learn how to build an FAQ page that your clients will love to read and your staff will love to reference. We’ll also talk about: By the end of the article, you’ll know how to build a perfect FAQ page to answer your customer’s questions and streamline your customer service process. Let’s get started.