In this article, we’ll compare Zendesk vs Intercom to find out which is the right customer support tool for you. By the end of the article, you’ll not only know all of the main differences between Zendesk and Intercom, but you’ll know which is the right tool for you. Let’s get started.
This article is all about knowledge bases, what they are, and what you can learn from the best ones. By the end of the article, you will know what the best knowledge base examples are, what makes them great, and how to get started. Let’s dive in.
Value isn’t measured the same for everyone. It can be found in the price of a product, but it can also be so much more than that. To your clients, the real value of your products may be found in their quality, their uniqueness, their practicality; even the feelings they get when they buy them. So, to your clients, what is customer value? How do you measure it? And, most importantly, how do you create customer value? Let’s find out.
Customer relations are the basis for forming loyal customers. Strong customer relations strategies will ensure a strong emotional connection from the customer to a brand, making them brand advocates. This is why ensuring great experiences with customers is vital to any business. So, how do you strengthen customer relations? What does “customer relations” entail?
Crisis management is essential for any business (large and small). It can provide guidance, even in the most chaotic times. And it can find ways for your company to come out victorious on the other end. However, 51% of companies admit to not having a crisis management plan in place. Is your company one of them? If it is, here’s the way to write a crisis management plan, as well as the way companies have used them to resolve crises.
Customer conflict is unavoidable. For many reasons, conflicts with customers will happen. And they may happen quite frequently. So you need to learn how to manage them. In this article, we’ll talk about conflict management with customers—what it is, which tactics you can use, and how to get better at it.
When you’re looking to hire and build your customer service team, you’re faced with one question: What will you call your employees? Your titles say a lot about your company and explain what you expect your employees to do. So we’ve compiled a comprehensive list of all customer service job titles. To choose the best customer service titles for your company, take a look at this list!
We all know great customer service when we receive it. Providing exceptional customer service to others however, is the real challenge. Providing good customer service is a vital habit that every customer rep should have. It’s the best way to increase customer loyalty and the most effective way of handling even the hardest of customers. But, how can you and your customer service reps provide exceptional customer service consistently to every client?
An aha moment is a powerful feeling. It can drive your customers to research your product and relentlessly find a way to buy it. And when they get it, they will be ready to be loyal to your company. In fact, they’ll enthusiastically wait for your next product. So what’s an aha moment in marketing? And more importantly, how do you create one?
Regardless of the industry, anyone working with clients will eventually deal with rude or mean customers. These customers can be very tricky to handle. But if you deal with them properly, it can make the difference between a satisfied customer and a lost customer. So what are the best ways to deal with rude customers? And why are customers rude to begin with?
