It’s been another exciting month here at the Freshdesk Marketplace and we’ve added 50+ apps to our directory this month alone! Here’s a quick look at some of the apps that were added to the Marketplace which could help boost agent (and admin) productivity.
This October will mark the one year anniversary of Freshdesk Mint. We rebuilt Freshdesk from the ground up a year ago to make it faster, easier and more intuitive to use. Our aim was to improve the overall experience we offered businesses so that they can support their customers more effectively.
Freshworks, the leading provider of cloud-based customer engagement software, announced today the launch of a unified marketplace platform that allows companies and developers to easily build apps that give access to a 360-degree view of customer information. In addition, the marketplace platform also provides a simple interface for customers to easily browse, try and install trusted applications with one-click.
Some businesses are hesitant to invest in customer service and see it essentially as a necessary (but annoying) expense. This is a mistake. Although building an excellent support team and providing them with the tools that will help them effectively assist your customers does require an investment, it’s an investment that can have significant returns, especially in the e-commerce business. In fact, when done correctly, excellent customer support can actually increase your revenue.
No matter what you do, your customers are going to need help using your SaaS product. It’s just a matter of time. Even Apple, the world’s first trillion-dollar company, needs to offer support. In some sense, you can think of your customer support like an Apple repair store for your SaaS product. And when the competition is tough, you need ways to differentiate your support.
Freshworks, the global leader in customer engagement cloud software, today announced the launch of Freshconnect, a new contextual collaboration solution for support and sales teams. Immediately available to Freshdesk and Freshsales users, the new collaboration tool makes it easy for customer-facing and internal teams to work more efficiently with each other on customer issues and sales deals.
Providing good customer support is a team game. Large or small, established enterprise or scrappy startup, support agents need to collaborate and work together to get answers. For example, customers often contact e-commerce vendors to check where their packages are. Support agents do not always have enough context to get this answer immediately. These agents check with their Inventory team to see what was ordered by the customer.
When it comes to the customer service industry, one of the most useful tools a support agent can have at their fingertips is a good customer service software. Now, the most obvious reason for this is how a helpdesk software improves an agent’s efficiency. This is because the software organizes the tickets an agent receives and expedites the response process. One of the most obvious advantages gained by using a customer support software is the ease with which you can track the status of a ticket.
Be it getting a ride whenever you want or ordering your favorite pizza from the comfort of your couch, on-demand platforms have made our lives quite convenient. A recent Burson-Marsteller’s survey about on-demand economy found that 86.5 Million Americans (42% of adult population) have used an on-demand service already. Added to this, the Harvard Business Review declared that the wide array of OnDemand apps and platforms have been adding 22.4 million users every year.
The Marketplace has been growing week on week and as usual, we have a new set of apps that have been added to our marketplace this month. This month has been an exciting time for us as we also had our partner webinar with CxMoments on 1o July 2018. Let’s dive into what the Freshdesk marketplace brings to the table this month to boost your customer experience and customer engagement.
