How we’re bridging the gap between teams, tools and data so that everyone can work together faster to deliver customer-centric solutions.

Syncing in Slack, Whisker’s engineers minimize service outages and build quality software for pet owners.

In our new series, customer service leaders discuss industry trends, including how embracing a tierless model can help agents resolve issues faster.

Future Forum data shows employee experience scores plummeting as ‘RTO’ policies take effect, particularly for those without schedule flexibility.

The metasearch engine and travel booker integrates Slack with HelpDesk+ to reduce support response times from two days to two hours.

How firms can drive collaboration while complying with regulatory standards.

Reduce notifications and minimize distractions with these best practices for channels and direct messages.

Daily, weekly, and monthly cues keep big projects moving forward and little tasks on your radar.

Introducing ways to help you stay productive, organised and connected from anywhere.

Businesses are transforming work for the digital-first era with the help of Slack’s expert consulting partners.