Now anyone can customise the way that work gets done across teams, partners, customers and tools in Slack.

Avoid breaking promises and improve customer service with these three steps.

Nurture stronger relationships with customers and foster seamless communication with external partners.

Covid-19 brought a sea change to how we work, and there is no going back to business as usual. The organisations that will thrive are the ones that can combine the best of their previous practices with the new methods developed while people worked from home. IT leaders are key to creating this hybrid workplace.

Our director of legal shares how he used Slack (and emergency time off) to balance work, family and health.

Good customers are hard to find; keeping them is crucial. We are working in a much-changed, digital-first economy where it’s all too easy for people to click away if they don’t get what they need. They want their issues solved quickly—preferably on first contact—and they want to feel heard. But too often, customer service teams run up against barriers.

New Future Forum Pulse study reveals that the view of the office looks different from the top.

Giving employees more autonomy isn’t one and done—you also need to prevent burnout and promote fairness.

By using huddles, split view and Atlas, service teams can deliver faster, seamless customer support.

Building a digital headquarters that enables more flexible, inclusive and productive ways of working.