Unlocking the power of case swarming with Slack and Salesforce
In our new series, customer service leaders discuss industry trends, including how embracing a tierless model can help agents resolve issues faster.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
Inflexible return-to-office policies are hammering employee experience scores
Future Forum data shows employee experience scores plummeting as ‘RTO’ policies take effect, particularly for those without schedule flexibility.
Skyscanner engineers find answers 95% faster using HelpDesk+ in Slack
The metasearch engine and travel booker integrates Slack with HelpDesk+ to reduce support response times from two days to two hours.
Why financial advisors need a digital HQ now
How firms can drive collaboration while complying with regulatory standards.
Collaborate with kindness: Consider these etiquette tips in Slack
Reduce notifications and minimize distractions with these best practices for channels and direct messages.
Productivity Hack: automate periodic reminders for Slack
Daily, weekly, and monthly cues keep big projects moving forward and little tasks on your radar.
A new look and improved functionality for the Slack iPad app
Introducing ways to help you stay productive, organised and connected from anywhere.
Slack supercharges customer success with an expanded global consulting partner ecosystem
Businesses are transforming work for the digital-first era with the help of Slack’s expert consulting partners.
Transforming customer service at Intuit and Influx
How top companies are empowering agents and delighting customers with Slack as their digital HQ.
Traction on Demand helps Qumulo to craft faster, friendlier customer experiences
By using Slack integrations with Salesforce, Zendesk and MuleSoft APIs, Qumulo customer success teams save hundreds of hours per year.