For some teams and companies, KPIs come with an infuriating paradox. The busier you are, the more important your KPIs become – but the less you look at them. Why is that? November and December are some of the busiest business months of the year. There’s Black Friday, the run up until Christmas, not to mention the squeeze created by extra holiday days.

So, you’ve just noticed a spike in your data. Maybe your trendline looks something like this? Or if you’ve caught it early, it might even look something like this: Now, obviously, I have no way of knowing if your y-axis represents something really good (like new customers) or something really bad (like system errors). And depending on which it is, you may be feeling a strong urge to pop the champagne or hit the panic button.

The dashboard is dead, long live the dashboard... Over the past year, we’ve noticed that some companies and commentators have been declaring the death of the dashboard. Understandably, that got our attention. Because here at Geckoboard, we quite like KPI dashboards. In our experience, they solve many problems and make people’s lives easier. So why do we, very occasionally, keep hearing rumours that the dashboard has ceased to be? Has the dashboard really died?

We don’t think it’s an overstatement to say that an effective dashboard can genuinely change how a business operates. We live in an age where even small companies can be sitting on millions of data points. Yet too often, valuable information goes unseen (or at least – unseen by the right people at the right time). Dashboards make sure your most important data – the data that can shape decisions and drive action – remain in sight and front of mind.

Excellent customer support is essential for the growth of all businesses. And while relying on spreadsheets and other documents to keep track of customers might get the job done, it surely isn’t the best approach. Instead, you need customer support software that helps you streamline communication, manage your knowledge base, and take the right steps to improve customer experience. But with various tools available today, which one is the best for your business?

The 2021 holiday sales season is quickly approaching, and most eCommerce companies face it with a mix of excitement and dread. If anything, 2020 taught us that the threat of everything falling apart is always there, even if you’re having a banner year. That means now is the time to shore up operations and put protections into place to keep revenue secure and customers satisfied.