Virtual assistants vs Chatbots: What's the Difference & How to Choose the Right One?
In the world of AI – chatbots, and virtual assistants are two popular words that are used interchangeably too often even though they mean two different things. Sometimes, you might even hear the term ‘virtual assistant chatbot’ being used in place of a chatbot or a virtual assistant. In this blog, we take a look at the differences between a chatbot, a virtual assistant, and a virtual assistant chatbot, and give you some guidelines on which solution to use, and when.