Zendesk's AI customer service evolution with CEO Tom Eggemeier | Conversations With Zendesk podcast
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🤩 On this episode, we’re joined by Tom Eggemeier, CEO of Zendesk. Tom shares his extensive insights into customer experience and the pivotal role of #AI in enhancing customer service.

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Timestamps:

00:18 - Digital agents hold strategic importance in AI

03:19 - Customer experience has a significant impact on business growth

04:00 - Retaining customers costs less than acquiring new ones

05:14 - The evolution from brick-and-mortar to online e-commerce

05:39 - AI’s cutting-edge role in customer experience

06:46 - AI should offer seamless, personalized experiences

10:45 - Consumers spend more with companies offering seamless experiences

14:53 - Zendesk’s tagline reflects a blend of intelligence and empathy

17:03- Zendesk continues to lead in core ticketing and data security

18:19 - Personalized service memories from a Parisian butcher

Resources Mentioned:
🔗 Zendesk 2023 #CXTrends Report: https://zdsk.co/470nXge
🔗 Zendesk Relate 2024: https://zdsk.co/3RIoU8z

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