Zendesk Deep Dives Summit Series: Ai Agents & Knowledge
Discover how Zendesk’s knowledge builder uses AI to quickly create a tailored knowledge base, saving your team weeks of manual work, the automation potential helping identify key areas to boost efficiency and how AI agents effortlessly handle frequent requests across email, messaging, and more.
Highlights include
00:00 - Intro and agenda
01:33 - Upcoming events
04:05 - The Zendesk Resolution platform
06:22 - Knowledge Builder
08:43 - Knowledge Builder Demo
15:35 - Best Practices Knowledge Builder
17:07 - Roadmap
19:14 - Automation Potential
22:03 - Automation Potential Demo
27:00 - Best Practices Automation Potential
30:47 - Q&A
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