Workflow: How to create reminders on tickets that are on-hold

Learn to send reminders to agents for on-hold tickets using macros and automations.

Where can I ask questions?

Head to The Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
https://support.zendesk.com/hc/en-us/community/topics