💡 What is workforce management (WFM)? | Zendesk
🔗 Explore Zendesk WFM: https://zdsk.co/49xCO2W
🔗 Read our guide to learn more about WFM is and how it can help your team: https://zdsk.co/3UeFH4b

👉 Workforce management is about having the right people in the right channel at the right time, so they can take care of your customers, hit your service level targets and future goals, and help track employees' daily performance. Watch the video to see how it can benefit your customer service teams and business.

⏳ Timestamps:

0:00 -- Start

0:11 -- What is workforce management (WFM)?

0:18 -- WFM benefits

0:45 -- Components of workforce management

1:00 -- WFM challenges and ways to address them

2:20 -- Zendesk WFM

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