What are AI Agents for customer service? Zendesk AI explained (2026)
AI agents are everywhere right now — but what actually makes them different from traditional chatbots?
In this video, we break down how #ZendeskAI agents work, what happens behind the scenes when they receive a customer request, and why modern AI customer service agents are designed to do much more than answer questions.
🎥 Timestamps:
00:00 What are AI agents?
00:35 How Zendesk AI agents work
01:45 Benefits of AI agents in customer service
02:30 AI agents across industries
03:15 AI agents built for resolution
🌟 About this video:
Most chatbots stop at providing answers. AI agents go further. They can understand intent, gather information from multiple sources, follow business processes, take action across systems, and collaborate with human teams when needed.
You'll see how Zendesk AI agents move through each stage of the resolution process—from understanding a request and finding relevant information to executing workflows and continuously improving over time. We also explore real-world examples across software, HR, sales, marketing, and healthcare to show how AI agents are helping organizations deliver better service at scale.
As customer expectations continue to rise, service teams need more than automation. They need AI that can learn, adapt, and drive resolutions. That's why Zendesk is building AI agents designed to resolve—where every interaction helps improve the next one.
👉 Try Zendesk AI Agents here: https://zdsk.co/Zendesk2026
Zendesk makes customer and employee service better. We build software to meet customer and employee needs, set your team up for success, and keep your business in sync.
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