Webinar Demo: Unlocking your IT Helpdesk with chatbot for Hybrid workplace

Webinar Demo: Unlocking your IT Helpdesk with chatbot for Hybrid workplace

Apr 5, 2022

Get your FREE IT Chatbot at https://workativ.com/conversational-ai-platform and then connect your ITSM tool and go live.

Learn how 80% of repetitive IT Support issues & requests can be automated for your employees faster, instantly using IT Helpdesk Chatbot.

Augment your IT Helpdesk team with Slack or Microsoft Teams chatbot and app workflow automation, from Workativ.

In this video, you can learn about:-

0:00 Challenges faced by companies in providing employee IT Support & Intro

5:56 How to resolve user IT issue instantly using IT Bot

6:40 Unlock account, get ticket details, issues with printer

15:15 How Live Agent Handover works in MS Teams

22:50 How to get manager approval from in MS Teams Bot

27:37 Wokativ's Conversational AI & App Workflow Platfrom Overview

30:03 Chatbot builder

38:30 App Workflow Builder

45:07 Deploy bot in MS Teams, Slack or Widget

45:40 Bot Training

46:00 Marketplace

What is Workativ?
Workativ is a FREE no-code SaaS platform for companies to quickly build, automate, and deploy conversational AI chatbots with app workflow automation out-of-the-box in less than 60 mins. No coding required. Workativ differentiates itself by focusing on employee IT & HR support digital and hybrid workplace transformation. Along with chatbot, Workativ comes with a powerful app workflow automation engine and out-of-the-box automation marketplace with prebuilt bots, and 600+ pre-built app workflows for the chatbot. Workativ Assistant fully automates a request, e.g., the onboarding of new employees, creating and managing distribution lists, unlocking accounts, password resets, creating tickets, and much more. Because of a fully automated solution, with an automation marketplace for workflows, the time on resolving issues and requests is drastically reduced to few seconds, enabling more productivity for employees, HR, and IT Help Desk support teams.

Features -

Chatbot Builder
App Workflow Builder
Create Multiple Bots
Multi-Step App Workflows
Bot Marketplace (Pre-built Bots & App workflows)
Bot training, testing, logs, performance dashboard
Approval Management
On-prem App Connector
Chat Channel Integration (e.g., Teams, Slack etc)
Chat Widget
Live Agent Handover (e.g., Teams)
FAQ Builder
Bot fully customizable using No-Code.
Digital Onboarding
70+ App Integrations