Relate Deep Dive On Platform

Jul 3, 2025

Join us and learn how Zendesk’s platform accelerates AI and human workflows with tools like Action Builder, App Builder, real-time monitoring, and enhanced security. Gain actionable insights, improve service quality, and confidently manage change for smarter, efficient customer support.

Highlights include

00:00 Intro & upcoming events

05:22 The Zendesk resolution platform

07:39 Actions & integrations

08:32 Action Builder

21:02 App Builder

27:22 Measurement & insights

27:52 Real time monitoring

37:14 Governance & control

38:10 Automatic redaction with triggers

39:08 Data masking EAP

40:00 Change management (EAP) & Sandbox

41:21 Live Q&A

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