Product insights exchange: Agent Workflows
Discover how AI is transforming Agent Workspace in our latest Product Insights Exchange. On May 22, customers and Zendesk’s product team explored AI features like Agent Copilot through a live demo. We discussed feedback, previewed upcoming enhancements, and uncovered ways AI can boost agent workflows and support efficiency. A must-watch for anyone interested in the future of customer service powered by AI.
Mark your calendar for the next edition of Zendesk product insights exchange on real-time monitoring:
Highlights include
01:30 - Intro and agenda
04:39 - Demo Agent Copilot
12:12 - What we’ve heard from you
22:17 - Upcoming releases
31:35 - Feedback Discussion
34:50 - How do we help agents adopt new workflows/AI tools?
40:38 - How might we present all the relevant information to resolve a ticket?
46:06 - How might be make macros more discoverable?
51:32 - How might we make multitasking easier?
Was this content helpful for you? Stay tuned and find insightful resources here!
https://usergroups.zendesk.com/zendesk-product-insights-exchange/
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