OneDesk - Getting Started

OneDesk - Getting Started

Apr 13, 2021

An in-depth introduction to the major features of OneDesk.

0:00 OneDesk Intro
1:06 Core Applications
1:42 Customer Applications
3:24 Navigation & Organization
5:46 Getting Tickets into Your OneDesk
7:50 Ticket Detail Panel
10:55 Change Ticket to Task
11:31 Gantt Chart, Kanban Board, Calendar & Dashboard
13:11 Messenger, Timesheets, Customers, Users, & Activities
14:45 Administrative Settings
21:31 Subscribing

OneDesk combines Help Desk & Project Management software into a single application.

OneDesk also includes customer-facing applications: real-time chat, customizable webforms, and a customer portal. These integrated applications allow you to serve your customers while conveniently working on your projects in one platform.

Request a free demo and register for a 14-day trial at

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