How to create a custom form in the Web Widget (Classic)

Jul 1, 2025

Create a custom form in the Web Widget (Classic) and configure it in Admin Center.

Timestamps:

00:00 - Intro

00:39 - Customize form in the Web Widget

01:29 - Using ticket forms in place of the contact form

Where can I ask questions?
Head to the Zendesk Community, our online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7.
https://www.zendesk.com/community