How conversation design (CxD) is changing the game

How conversation design (CxD) is changing the game

Apr 28, 2021

Conversation design (CxD) is one of the fastest-growing opportunity areas for UX writers and designers. So what does a conversation designer actually do, and how can you apply your skills to this discipline?

In this interactive VMUG, participants acted as the "user" and the presenter. Conversation designer Hillary Black played the bot (think: The Wizard of Oz). See where the conversation went as members of the Miro community interacted with a board.

Some of the things you’ll discover:
The basic terminology and tools conversation designers use
The process of designing an automated conversation
Why UX writers and designers make excellent conversation designers
What skills you need to enter this growing field
Best practices for designing effective conversations

To keep the learning going, you can explore more tutorials — all free, all virtual — at Miro Academy:

Want more Miro in your feed? Please LIKE and SUBSCRIBE. You can click the bell to get notified about new videos.

✌Let’s be friends:

🚀 We're hiring! Join us: