How to add WhatsApp channels to the Agent Workspace

Nov 13, 2025

Add WhatsApp channels to Zendesk Agent Workspace to manage business messages and connect with customers.

Timestamps:

00:00 - Intro

00:30 - Requirements

1:08 - Setting up

Where can I ask questions?

Head to The Zendesk Community, an online discussion space where you can ask questions, post product feedback, share tips, and talk with other users worldwide, 24/7
https://support.zendesk.com/hc/en-us/community/topics