Gut feel isn't a growth strategy #agency #consultancy #professionalservices #operations #finops

Apr 10, 2026

Most agencies and consultancies have an abundance of tools in place – and yet they still can't tell you how profitable they actually are.

Why? Because when you're starting out, the priority is winning business and delivering work. Operational excellence comes later. Processes come later. The tech stack? You grab whatever works.

The result is an assortment of tools that aren't joined up – and when nothing's joined up, you don't have visibility.

Everything ends up based on gut feel. Balancing the books at the end of the year. Finding out too late that a project went off the rails.

In this video, Harv Nagra breaks down what he calls the 'chaotic era' of business maturity – and why getting everything into a single source of truth is usually what changes the game for agencies and consultancies ready to grow in a calculated way.

Time to consolidate your stack? Check out scoro.com.