Getting started with Zendesk QA: Scorecards
✅ Getting started with Zendesk QA: Scorecards
👉 Learn more about Zendesk QA: https://zdsk.co/4gliMvR
💡 Create your own custom scorecards to review your team's performance.
⏳ Timestamps:
00:00 - Intro
00:05 - Accessing scorecards and general settings
01:20 - Creating a category
01:45 - Creating a scorecard
01:32 - Category settings
03:50 - Reviewing a conversation
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