Deep Dive on AI tools for admins and agents
If you missed Relate 2025, this is your chance to catch up on the latest Copilot updates. Join our product experts as they walk through key new features, show how they work in practice, and explain how to use them in your Zendesk environment to improve productivity and get the most from Zendesk AI.
What you’ll learn:
Agent Copilot: Explore new tools like agent coaching, action flows, and connected knowledge to help agents work smarter, deliver real solutions, and stay on track.
AI admin tools: See a detailed look at the AI insights hub, smarter triage, prompt-based reporting, and how these features can improve routing, identify gaps, and boost performance.
Timestamps
4:07 - Upcoming events
05:00 - Zendesk agents Copilot
07:09 - Copilot Action Flows for Agents
08:17 - Copilot Expanded Knowledge sources for Agents
09:00 - Copilot: Instructions for Agents
10:00 - Demo Copilot for Agents
21:56 - Best Practices Copilot for Agents
24:46 - Copilot for Admins
27:03 - Copilot for Admins Demo
44:07 - Roadmap Prompted Base Reporting
47:57 - Q&A Session
More insightful sessions are coming soon. RSVP and join us for our next event, Deep dive into Zendesk for contact center, on June 12th at 11 a.m. CT. Learn how Zendesk can uplevel your omnichannel contact center with advanced features like customizable IVR, real-time AI, unified inbound and outbound dialing, and granular security controls. Stay tuned for practical tips and expert guidance: https://usergroups.zendesk.com/events/details/zendesk-zendesk-community-events-presents-relate-deep-dive-on-zendesk-for-contact-center/
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