Deep Dive Ai Summit Series: Employee Service
Discover how zendesk’s AI-powered employee service transforms support with smart automation, built-in IT asset management, and no-code workflows using Action Builder. See how microsoft copilot integrates seamlessly with everyday apps like Teams and Outlook to keep employees productive. This deep dive shares practical tips to boost efficiency and deliver better experiences with zendesk AI tools. Whether you’re just getting started or want to optimize, this video will inspire you to unlock the full potential of AI-powered employee support.
Want to learn more? Check out other events in this series and RSVP for upcoming sessions here: https://usergroups.zendesk.com/zendesk-deep-dives/
Highlights include
00:00 - Intro and agenda
01:53 - Upcoming events
07:57 - Trends Insights and product demos
16:14 - Trend 1: Productivity: IT Asset Management, Service Catalog, Tasks, Approvals
21:08 - Demo: IT Asset Management, Service Catalog, Tasks, Approvals
27:28 - Trend 2: AI Adoption
30:30 Demo: AI Agents
32:00 - Trend 3: Flexibility
35:20 - Action Builder
41:35 Demo Microsoft Copilot Integration
46:19 Q&A
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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