Deep Dive AI Summit series: Agents & Knowledge
Unlock the power of your Zendesk Suite plan with AI tools designed to launch your self-service journey. Learn how Knowledge Builder transforms your support tickets into a comprehensive knowledge base, and connect it to AI agents to automate over 30% of requests on critical channels like email and messaging. Discover Automation Potential to see where AI can drive the greatest impact and take immediate action with data-driven insights. Watch to start automating 80%+ of your customer and employee interactions with Zendesk AI.
Highlights include
00:00 - Intro and agenda
01:33 - Upcoming events
05:29 - The Zendesk Resolution platform
06:24 - Knowledge Builder
08:47 - Knowledge Builder Demo
14:19 - Best Practices Knowledge Builder
15:36 - Roadmap
17:16 - Ai Agents
18:07 - Automation Potential
19:40 - Automation Potential Demo
26:52 - Q&A
Zendesk makes customer service better. We build software to meet customer needs, set your team up for success, and keep your business in sync.
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