As an Ops person, the role of IT expert is often part of the job. So how can you ensure your agency’s IT infrastructure is set up for scaling?

That's the focus of our discussion with Dan Timmiss, Technical Director at Kaizen IT Solutions. With over two decades of experience, Dan has helped hundreds of creative agencies optimize and manage their IT setups, from audits to complete IT overhauls and supporting scaling teams.

In this episode, Dan shares essential best practices:

• The importance of implementing single sign-on (SSO) and multi-factor authentication (MFA) for security and ease of access
• How cloud storage can complement on-premise servers if you have heavy media files
• Using mobile device management solutions like Jamf to manage your fleet of computers, including ‘zero touch deployment’ and easy on-boarding and off-boarding
• Seeking security accreditations like Cyber Essentials Plus, CIS Benchmarks or ISO 27001 to help secure contracts with global clients
• How newer services like MDR (managed detection and response) and XDR (extended detection and response) go beyond traditional anti-virus solutions to monitor your systems for threats
• Why to educate your team on ‘social engineering’ scams that could cause financial and reputational harm

Follow Dan on LinkedIn: https://www.linkedin.com/in/dan-timmiss-486ab517/

Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/

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