New tools and processes can transform your workflow. Especially when they’re well communicated, properly tested and correctly implemented. Successful change management motivates your team to adopt new practices. And makes them productive and happier - now and into the future.

In this episode, we’re joined by Claire Quansah, an ops expert in the agency space with nearly two decades of experience. Claire shares the steps to consider when implementing change within your agency. She gives advice on how to promote continuous improvement and set your team up for success.

Her 6 steps for successful change management include:
1) Communication
2) Planning & Preparation
3) Implementation
4) Testing Workflows
5) Documentation, Training & Support
6) Continual Improvement

This episode is a must-listen for anyone looking to implement a new platform or process change within their agency.

Follow Claire on LinkedIn: https://www.linkedin.com/in/claire-quansah/

Follow Harv on LinkedIn: https://www.linkedin.com/in/harvnagra/

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