Build a Maintenance Ticketing System Into Your ITSM Tool in Under 10 Minutes.

Build a Maintenance Ticketing System Into Your ITSM Tool in Under 10 Minutes.

Dec 6, 2023

Follow along this Maintenance ticketing system tutorial with InvGate Service Desk's 30-day free trial (no credit card required) and have it up and running in less than 10 minutes:

The Facilities team is essential to the functioning of the entire organization. It's in charge of the workplace as a building, as well as all the amenities that make employees' work more accessible (and more comfortable).

They need to process a large volume of maintenance requests daily and, thus, can benefit enormously from a ticketing system.

Luckily, you can use your current service desk software to address this need.

All you need to do is create a help desk for that area, establish the different levels of support to escalate tickets if needed, create the service category, and you're good to go!

Check out this video, where our Product Specialist Matt Beran does it in under 10 minutes!

Key moments:
00:00:00 Introduction
00:00:38 Why do you need a help desk for Facilities?
00:01:08 Step 1: Create the Maintenance ticketing system
00:01:40 Step 2: Create requests
00:02:54 Step 3: Integrate with other tools
00:03:13 Step 4: Build Maintenance workflows
00:03:37 Step 5: Build a knowledge base for Facilities
00:03:53 Step 6: Report on Maintenance performance
00:04:29 Testing the ticketing system for Facilities
00:06:04 Conclusion

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