Teams | Collaboration | Customer Service | Project Management

How IT Services Teams Track Time: Insights from 84M+ Hours Logged

Time Tracking sounds simple: But in reality, every IT service team tracks time differently based on how their teams work. A small agency tracks time differently from a large enterprise. A field team works differently from a remote software team. But every business is trying to answer the same question: Where does the time go? And how does it affect productivity, delivery & profits?

IT Services Utilization Benchmarks: Are You Above or Below Profitability?

Ever feel like your team is busy, but profitability is still inconsistent? This is a very common challenge for many IT service teams: they work at full capacity, yet the stronger margins don’t always follow. In service businesses, utilization plays a very important role in profitability.

Workstatus Updates v6.18: New Reporting Suite, Client Portal Enhancements & Smarter Workflows

The latest Workstatus release is here with powerful new reporting capabilities, expanded Client Portal features, and a smoother experience across your entire workspace. In this video, you'll discover: Advanced Reporting Capacity & Bench Report for smarter resource planning Billable vs. Non-Billable Hours Report for utilization insights Timesheet Submission Report for improved compliance Cleaner report organization with pinned reports, scheduling, exports, and email sharing.

Operational Intelligence vs Traditional Workforce Reporting

Most organizations have access to a large amount of workforce data. They track: Yet operational problems still happen. The problem is not a lack of data. The problem is that traditional workforce reporting mainly looks at the past. Modern operations need visibility into what is happening right now. This is why more organizations are adopting operational intelligence software.

Poor Field Visibility Could Cost You $50K | #Workstatus

Poor jobsite visibility can cost businesses up to $50,000 per year. Not because employees aren't working. Because managers lack the tools to verify where work is happening. That's why leading field teams use: GPS verification Geofenced attendance Route & mileage tracking Real-time crew visibility This video breaks down how Workstatus helps field businesses track, verify, and manage work with confidence.

How Productivity Intelligence Reduces Project Overruns

Project overruns remain one of the biggest challenges for service businesses. A project may appear to be running smoothly for months before delivery starts slipping. This is a common challenge faced by service businesses. Projects begin with realistic budgets, planned timelines, and carefully allocated resources. Yet many still end up delayed, over budget, or less profitable than expected. According to the Project Management Institute (PMI), 43% of projects exceed their original budgets.

Workstatus Updates v6.17: Resource Utilization, Client Portal Phase 2 & Smarter Project Workflows

Your projects are moving. Your teams are working. But do you have complete visibility into resource utilization, client collaboration, and project execution? In this release, Workstatus introduces powerful new capabilities designed to help organizations improve planning, collaboration, and operational visibility. In this video, you'll see: Whether you're managing projects, resources, clients, or operations, these updates help teams make better decisions, improve collaboration, and stay aligned across every stage of delivery.

Why Employee Monitoring Fails to Solve the 30% Margin Leakage Problem?

Have you ever given a thought to why project margins keep reducing even when everyone is busy? This is because being busy doesn’t guarantee equal results. Employee monitoring can tell you who is working and for how long, but it fails to tell where time, effort, and profits are being lost. In this blog, you’ll explore why employee monitoring fails to solve the 30% margin leakage problem and how service businesses should switch to productivity intelligence instead. Let’s go!!

Introducing Client Portal in Workstatus | New Kanban & Data Retention Features

From a brand-new Client Portal experience to a redesigned Kanban board and enhanced data retention options, the latest Workstatus update is focused on improving collaboration, project visibility, and workflow efficiency across the platform. In this update, we cover.

How AI Workforce Intelligence Improves Delivery Margins

For many service organizations, delivery margins are under constant pressure. Projects become more complex. Client expectations increase. Teams work across multiple locations. Yet leaders are still expected to deliver projects on time, control costs, and maintain profitability. The challenge is that margins usually decline due to several small issues and not a single major issue. It happens through dozens of small operational inefficiencies: Most organizations already have access to workforce data.