Teams | Collaboration | Customer Service | Project Management

OneDesk

How a Digital Solutions Retailer Uses OneDesk Project Management Feature

There was once a time when marketing was mostly about handing out flyers and placing radio adverts. Marketing has come a long way since then, and even digital marketing has been subject to evolution. Innovative marketing concepts like data-driven and personalized marketing are but few of the digital marketing trends explored by businesses and marketing agencies recently. With larger players now in the market, contemporary digital marketing trends are more in line with interactive marketing and AI.

How a Legacy Hardware Company Uses OneDesk for Project Management

The need for better and more specialized systems has been the major call for the fast-paced evolution of technology over the years. Newer hardware and software systems are constantly introduced. Hence, it is always a matter of time before older special-purpose systems are outdated and deprived of resources for support and maintenance.

How a Tech Support Company Uses OneDesk to Track Sales and Incoming Ticket Requests

Generally, being a tech company is about anticipating the client’s needs and requirements while staying abreast of trends in the information technology industry to achieve and sustain technological competence. Tech Support companies provide the technical expertise needed to keep systems running both for smaller and larger organizations. Most startup tech support companies rely on internally developed and managed tools for their operations in their early stages.

How An Oil Company Utilizes OneDesk's Helpdesk System

Technology in Oil Companies Technology has become an indispensable part of any business organization in every industry. Whether it is deployed in a segment of business operations or used in the daily operation and management of the entire organization, every thriving business must integrate technology to stay productive and competitive. A new client who only recently discovered OneDesk has also found this fact to be true.

Managing Team Projects with OneDesk

If you work in a team, OneDesk offers an easy way to manage and share projects amongst team members. While you can share projects with individuals, often it is faster and more consistent to share your projects using teams. In OneDesk you can organize your users into ‘Teams’. Using teams is a great way to manage access to projects, with the least amount of managerial overhead. Here’s everything you need to know about teams in OneDesk.

Stepping through the OneDesk Quick-Setup Wizard

In OneDesk there are a large number of options that allow you to configure the software to behave in just the way you want it to. However, most of these options are non-critical and only need to be tweaked along the way, as you decide you want to change the way some things work. Out-of-the-box, OneDesk is almost ready to go to work for you, but you do need to take a few actions and provide a bit of information to get fully configured.

What's new in the March 2020 release of OneDesk?

At OneDesk we continue to work hard to bring new features to the OneDesk platform. We have many more updates planned, so keep your suggestions coming. This post will give you an overview of the features of this new release, but over the next couple of weeks we will be writing more in-depth articles on each of the major new features. So without further ado, here are the big new things in the March 2020 release of OneDesk.

How a travel agency utilizes OneDesk's ticketing system & helpdesk

Growing awareness of attraction centers around the world, faster and more reliable transport systems, and internet booking are some of the reasons for the booming Travel and Leisure Industry. Over the years, tour operators and travel companies have improved touring experiences for leisure tourists by breaking barriers of language, currency, and costs of tours.