Teams | Collaboration | Customer Service | Project Management

Time Doctor

Promoting work-life balance in the era of remote work

We’re now several years from the start of the COVID-19 pandemic, but remote and hybrid working models are seemingly here to stay. Many companies favor these flexible work models thanks to their wide range of benefits, including lower attrition, more engaged employees, and lower operating costs. But while remote work offers employees greater flexibility and control, it also presents unique work-life balance challenges as the line between work and personal life blurs.

How workplace wellbeing is reshaping modern business practices

Workplace well-being has become more and more recognized in today’s business environment. Positive trends are revealed by the American Psychological Association’s 2023 Work in America Survey. It demonstrates that over 77% of workers are happy with the mental health assistance that their companies offer. But a more complex story comes to light when we compare this with Mind Share Partners’ 2023 Mental Health at Work Report.

The evolution of the HR operating model: Integrating people and culture strategies

Human Resources (HR) have experienced an important change in the constantly changing field of people management. With a variety of titles like People Operations, Human Capital, or Employee Experience Architect, HR is emerging as a key role in navigating the unknowns of the work of the future as we stand on the edge of a new age. Today’s HR professionals face a variety of challenges in this dynamic climate, which calls for a proactive and strategic vision.

Revolutionizing dental practice management: Dentistry Support's remote support services

Innovation has a critical role in enhancing patient care and operational effectiveness in the dynamic field of healthcare. Dentistry Support, which was established in 2019 by Dr. Stefan Borgas and Sarah Beth Herman, is a pioneer in the dental field, providing remote support services that enable dental businesses to thrive. This blog post explores Dentistry Support’s journey, the services it provides, and the transformative impact of its approach on the dental practices it serves.

Call center success: Richard Blank on human interaction and relationship-building

Discover how Richard's BPO industry supports this approach and learn about the top changes in the contact center industry over the past 23 years, including the impact of COVID-19 and advancements in technology. Gain insights into building a unique company culture, prioritizing empathy, and creating long-term partnerships with clients. Don't miss this deep dive into the power of authentic human connection! About.

HR trends 2024: Charting the future of work with DEI, well-being, and sustainability

In the ever-evolving landscape of Human Resources (HR) and people management, 2024 promises a pivotal year marked by the redefinition of culture, connection, and the future of work. As organizations navigate the complexities of a post-pandemic era, HR professionals emerge as architects and builders of the path forward. This blog series delves into HR’s top priorities for the coming year, dissecting the challenges, opportunities, and strategies that will shape the workplace of tomorrow.

Benefits of subject matter experts (SMEs) in BPO call centers

While subject matter experts (SME) are always in high demand among KPO services, BPO and other related businesses too can benefit significantly from them. An SME in BPO provides much-needed expertise to efficiently carry out a business function and helps with the smooth transfer of knowledge within the company. As a call center, contact center, or BPO provider, if you’re considering dedicated SMEs for your team, this article is for you.

The hush trip phenomenon: How employees turn workdays into vacations

A fresh and interesting phenomenon in the field of remote work is the “hush trip.” The hush trip concept differs from the widely accepted “workcation” idea in that it involves employees working secretly from vacation locales. Though it may sound appealing, this covert kind of remote employment has advantages, disadvantages, and things to think about—especially around the holidays.

7 steps to motivate your team through the holiday slump and into the new year

The holidays, a time for celebration, gratitude, and, for many businesses, overcoming the infamous holiday slump, are quickly arriving. As a manager or team leader, you are certainly already aware of the challenges that come with this period. There could be a decline in motivation, a tired feeling overall in the office, and a drop in productivity. But worry not! You can help your staff get over the holiday slump and get them inspired for the new year by following these seven steps.

75% of employees look forward to corporate holiday gifting

One of the many indications that Christmas is almost here is the excitement of receiving gifts, along with the air filled with the dazzling lights and pine scent. A recent survey conducted by leading giving platform Snappy revealed that 75% of employees are expecting a gift from their employer this Christmas season. What’s even more amazing is that 57% of employees think that by receiving these gifts, their managers are expressing gratitude and appreciation for them.