Employee wellness and the employee experience have quickly become a major focus for many organizations since the onset of the pandemic. In a 2020 survey by Spring Health, 76% of U.S. employees reported that they were experiencing burnout. With such a dramatic majority of employees suffering from symptoms of burnout, encouraging a healthy work-life balance and making efforts to reduce employee burnout should be a top concern for companies.

"Customer Sentiment is the greatest call center invention in the last couple of years" - Thomas Laird. But what exaclty is Customer Sentiment and how is it a game-changer for call centers? Find out in this video as Thomas explains it in detail.

When you talk about measuring customer experience, which one is the best? Thoma Laird explains why customer sentiment is a more valuable metric than NPS or CSAT. It might be one of the most important metrics that any call center can track. Watch the full video to find out why!

At Time Doctor, our mission is to help accelerate the world’s transition to remote and flexible work. We envision a world where everyone is free to live and work from anywhere they choose. A world that allows us to balance our work life with our passions and gives us the freedom to spend more time doing what is most important to us.

Time Doctor is a work insights company that tracks and analyzes how companies use their time to provide clear direction on how to improve performance and productivity. Time Doctor tracks all workday activity, providing leaders with accurate, actionable data and insights into what teams are working on day-to-day. Through our real-time dashboards and analytic reports, we provide Workday Insights that help companies quickly identify where resources and improvements are needed to increase efficiency and productivity.