It’s a no-brainer that better employee experience equals better customer service. A recent Frost & Sullivan study on Workforce Engagement Management (WEM) found that 89% of surveyed companies felt that improving contact center engagement will significantly enhance the quality of customer experience. And companies that fully adopt WEM solutions are 82% more likely to provide a better quality of customer experience and 96% more likely to achieve overall profitability.

Not getting enough ROI on your internal IT/HR support? Finding your employees constantly frustrated and unproductive? Getting regular bad feedbacks from your customers on your product support? What if I told you there is a single, cost-effective solution to all these? The solution is… wait for it… AI-powered contextual chatbots with automated workflows for business applications. Okay, that was a bit long.

You might be familiar with SolarWinds Inc., the American company that develops software for businesses to help manage their networks, systems, and information technology infrastructure. You might even be using their software like SolarWinds Service Desk for IT Service Management. What if there was a way for you to improve the experience of using SolarWinds Service Desk for your employees? There is, actually. It’s called Workativ Assistant.

In May 2016, Adam Hale, now CEO of Sage People, stated that “organizations invest millions in building their customer engagement strategies, but rarely know much about their employees.” This is now more relevant than ever. It is a no-brainer that organizations that invest in employee engagement see huge improvements to their customer experience. Satisfied employees equal satisfied customers. How/where can you start with improving employee experience?

How Freshdesk integration with Workativ Assistant can help speed up workplace support Did you know that after a bad experience with a brand, consumers are four times likely to stop shopping with them? So how can you provide the experience that your customers want? By keeping your employees engaged. Because engaged employees provide better customer service. And better customer service translates to customer retention. Get it?

According to the Zendesk Benchmark, it takes an average of 24.2 hours to provide the first response to an internal support ticket. And internal support teams receive around 492 tickets per month. This means that help desk agents in internal support teams have to spend approximately a whopping 11906.4 hours to solve tickets per month which leads to attrition. Moreover, the cost of manually handling a help desk ticket is $22.

Using Freshservice? Then this blog is for you. Not using Freshservice? Then this blog is for you. Confused? Read on then.

How Jira integration with Workativ Assistant can speed up workplace support You might’ve heard the term “Jira” used by any of the members in your product team at your company irrespective of what role you’re in. To make it clear for you, Jira is actually a tool developed by the Australian Company, Atlassian. It is used for bug tracking, issue tracking, and project management.

If you’re a CIO or an IT Admin, or a help desk agent for the matter, you might know how much of a time-consuming task it is for an employee to report an IT issue like getting locked out of their desktop/laptop, or not being able to apply for leave on your HRM system.

Ah, yes. “I’m working from home today.” Just thinking about saying this (before all the COVID drama started) makes one genuinely happy. While everyone’s at the office, you get to enjoy a day or two taking work-from-home — relaxing a bit, sipping a cup of coffee, as you work at your own pace, without anyone looking over your shoulder, listening to some music on your TV or smart speaker. But now, what you used to enjoy occasionally, has become your daily routine.