Why most AI pilots stall before they scale
A conversation with Freshworks Chief Product Officer Srini Raghavan.
Teams | Collaboration | Customer Service | Project Management
Collaborating To Help Teams Work Better In The Modern Workplace
In manufacturing, ITSM is part of the supply chain
Fragmented and siloed systems, manual processes, outdated workflows—today’s manufacturers have no time for this.
Why 47% of your workforce is working in the dark
An analysis of IT requests shows the rise of a “ghost shift” as flexible jobs have extended the workday. IT support isn’t keeping up.
Don't ban shadow AI. Bring it into the light.
The signal from unsanctioned AI use isn’t always a compliance issue; sometimes it’s employees telling you what they need.
The Modern Tech POV: Vermeer Corporation's Brent Westerkamp
A conversation between Freshworks CEO Dennis Woodside and Vermeer’s director of IT services.
The cost of siloed CX: Why unified workspaces are now a business imperative
Fragmented stacks don't just frustrate customers. They quietly raise costs, slow agents, and cap what AI can actually do.
The making of a new-era IT leader
AI has changed what IT does. The job of leading has changed even more.
How customer service goes from 'help' to a strategic intelligence layer
Every customer interaction is a data point. An AI-native approach turns it into competitive advantage.
IT leaders say they can see 'shadow AI.' Their own data says otherwise.
New research reveals a striking gap between how much control mid-market IT leaders believe they have over unsanctioned AI, and how much they actually do.
How this CTO builds the foundation for AI
Robert Lyons has a message for leaders chasing the AI moment: Slow down, clean up your data, and build from a foundation that can support what you're promising.