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What are Zendesk tags?

At Zendesk, we’re all about making your life simpler and better. It’s why our software is used the world-over. And why we’re dedicated to helping you get the best out of your Zendesk. One of the questions we’re asked most often is: “What are Zendesk tags?” So, as we’re here to help make your business tick, here’s our guide designed to demystify Zendesk tags.

Customer service reports every business needs

Zendesk’s CX Trends 2023 Report found that 40 per cent of business leaders now view customer support as a revenue driver. This growing number highlights the importance of first-class customer service to business success. Frighteningly, 73 per cent of customers will switch to a competitor after multiple bad experiences. And staying on top of your customer service is easier said than done, especially with so many data points, stats, and KPIs to try to decipher—let alone draw insights from.

How to use CRM data to create amazing customer experiences

We’ve all heard the adage: knowledge is power. But in business, data is power and understanding your customers’ needs, preferences, and behaviour is key to both creating an amazing customer experience and ensuring business success. It’s no surprise then that Salesforce revealed 90 per cent of executives think a single source of truth about their customers would be valuable—even though only 32 per cent have this right now.

Zendesk triggers: what you need to know

Staying on top of customer service can be tricky—especially when customers are demanding more. For example, Zendesk’s CX Trends 2023 Report found that only 56 per cent of customers say their support interactions over the past year have been positive. Ouch. But fear not, Zendesk triggers can help by automatically sending notifications, prioritising tickets, and flagging important deals.

Why more financial firms are banking on AI for better CX

For most people, having a bank account is second nature. It facilitates so many of the things we do every day, even if we don’t actually go into a physical branch. A lot of people won’t even buy coffee without using a bank card or app nowadays. But that’s not everyone’s reality. In fact, there are 1.3 million people in the UK who don’t have a bank account, and in Eastern Europe, a third (33 per cent) of people are unbanked.

How AI is making more intelligent CX and service agents

The best jobs don’t just pay us, they bring us satisfaction too. In fact, in a study by PwC, respondents ranked having a fulfilling job as the second most important factor (after salary) when looking for a new role. And if you’re someone who thrives on making others happy, a job that ticks both those boxes is customer service.

Zendesk acquires Tymeshift, bringing AI-powered workforce management to customers

Zendesk, Inc. announced its completed acquisition of Tymeshift, an AI-powered modern workforce management (WFM) solution. Built exclusively for Zendesk customers, Tymeshift simplifies the management of complex customer experience (CX) workloads. “Companies of all sizes benefit from WFM tooling, so Tymeshift was a natural choice when looking to expand our product portfolio.

How AI can help businesses hedge against uncertainty

In the eyes of customers, you’re only as good as their last experience with you. This means that consistency is key – whether you’re facing economic headwinds or an unexpected spike in customers needing help. AI helps teams boost their productivity, increase efficiency and meet rising customer expectations at a time when many are being asked to do more with much less.

Here's why AI is the key to more empathetic customer experience

No two customers are alike. Just as no interaction with any one customer is always the same. Various factors, both within and outside your control, can influence a customer’s emotions and require a different approach. With artificial empathy, you can now tailor experiences to how a customer is feeling at any given moment.

Gartner: 3 Ways AI Benefits Customer Service Organisations

Best-in-class customer service organisations are increasingly using AI as a competitive differentiator, especially as they face economic uncertainty and rising costs. Cost savings are just one benefit of AI in customer service. A recent report from Gartner, 3 Ways AI Benefits Customer Service Organisations,* explains how customer service organisations can use AI to move beyond cutting costs to adding value.