Teams | Collaboration | Customer Service | Project Management

Managing IT services can be challenging and time-consuming—but managing your workload doesn’t have to be. That’s why forward-thinking IT services businesses are adding project management and client operations to their tech stack. Using the right IT management software brings all your essential tools together in one centralized hub, so you can streamline operations and improve the quality of client experiences.

It’s time to put away your calculator and stop exporting data to external spreadsheets just to apply calculations. Introducing Formula fields - add, subtract, multiply, and divide fields to spin up the perfect insights in your custom reports!

Anyone who’s ever even dabbled in project management knows that it can feel a lot like juggling. But does it ever feel like you’re juggling people, not balls? Resource allocation sits somewhere between project and program management, recognizing that many projects (and most IT projects) rely on specialists, shared resources who get juggled between projects.

Who out there didn’t love playing in the sandbox as a kid? Sure, things can get a little gritty. Messy, even. But so much good happens in there too, including plenty of exploration, creativity, and imagination. So it goes with sandbox testing: What’s good for the playground is good for the IT project team, too.

IT is both the foundation and the lifeblood of most modern businesses. Take away their IT ecosystem and there might not be a business left at all. So why does it feel like so many businesses are built atop an IT ecosystem that’s wobbly, convoluted, and seemingly bolted together with spare parts? As organizations grow, it’s natural for various IT components to get added to the mix. IT infrastructure might have started out neatly organized.

We know change can be tricky—especially when you least expect it. That’s why we’re looking ahead to a good change (we promise!) to the Teamwork.com platform that’s coming right around the corner. To cut right to the chase, we’ll be replacing the current task details page with an expanded view that includes a handy pop-out panel and a full-page experience.

Behind every successful and profitable company is a clear understanding of how and where their time is being spent. It’s safe to say time is the heartbeat of what you do, and what we do at Teamwork.com. In 2019, the European Union (EU) introduced a directive requiring all employers within EU member states to implement time tracking systems for their employees. While full implementation of the directive is up to individual member states, we can definitely get on board with mandated time tracking!

In today’s fast-paced world, achieving a healthy work-life balance is more important than ever. When work consistently encroaches on personal time, it can take its toll on employees’ physical and mental health–not to mention its impact on business performance. A big part of achieving this balance is making sure people have enough time for leisure without having to work long hours.

As Greek philosopher Heraclitus once said, "Everything changes and nothing remains still, and you cannot step twice into the same stream." Ironically, change is the only constant — not only in life in general, but also in IT processes. IT teams may need to upgrade their hardware, migrate from on-premise services to the cloud, implement a new security patch, or deal with server breakdowns. How do you handle these changes to ensure minimal to no disruptions to service quality?

As an engineer, you’ve had to master the art of thinking big — and solving small. Engineers have to understand the big picture and see where the ship needs to go. But they also need to build the microscopic parts and pieces of that ship — sometimes while it’s already on the water! It isn’t easy to think big and solve small, but project management software can help you keep both sides of the engineering coin in sharp focus.