Teams | Collaboration | Customer Service | Project Management

We spoke to Tom Goodwin, futurist, transformation consultant, and tech optimist, to get his reaction to Teamwork.com’s report The Sprint to AI. Tom’s hot take? Winning the AI race is less about speed, and more about pace, strategy, and keeping a cool head. Here’s 10 key learnings from our chat that offer a different perspective on AI and how it’s impacting client work. Clients on your back about AI?

Are you using Atlassian's Confluence to keep your projects organized and progressing? If so, you're not alone - Confluence is used by thousands of teams for documentation and knowledge management. If so, you're not alone. The widely-recognized tool offers plenty of features, but it's not the only solution in town. Common complaints include steep learning curves, slow editing performance, and weak search functionality that make daily use frustrating.

A recent report by Wellingtone finds 52% of project managers are somewhat or very dissatisfied with their project management maturity. Common complaints about ClickUp specifically include overwhelming complexity (too many features and customization options), steep learning curves (1-2 weeks for new users), and performance issues (lag in large workspaces with 100+ tasks).

What if every person on your team had someone who helped them stay organized, stay ahead, and stay focused, without the extra hand-holding and endless questions? And more than that, what if that someone already understood your clients, your deadlines, your tasks, your workload… and didn’t just advise you, but actually helped you get things done? We're giving you a peek behind the curtain, because in just a few more weeks, all of this will be possible in Teamwork.com.

Big things are happening at Teamwork.com, and they’re all designed to make your workday feel a little lighter (and a lot breezier). Specifically, October's updates are designed to help you move from idea to action faster than ever.

Great work happens when you have the right context. That’s why today, we’re excited to share that Teamwork.com now connects directly with ChatGPT. With the new Teamwork.com-ChatGPT Connector, you can securely bring your projects, tasks, and updates into ChatGPT, making it easier to plan, write, and collaborate without switching tabs.

It’s 2025. Your clients and staff are scattered across the globe. You have to work with different time zones, holidays, and most critically… currencies. But if your financial tools are stuck in a single-currency mindset, you're not just creating friction, you’re risking inaccurate budgets, messy invoicing, and profit leakage. Enter Multi-currency—the tool you’ve needed to understand all the financials without post-processing conversion headaches.

You deliver a full campaign in record time. When the client praises the speed, everyone freezes: “Do we say it was AI… or just smile and nod?” Client service teams everywhere are stuck in what we call the AI transparency gap — the no-win zone where being too honest or not honest enough can harm your business. Here’s the truth: It’s a double bind that drains trust and costs real money. But what if this problem is actually your biggest opportunity in disguise?

I’ve tested more productivity tools than I can count, and trust me, not all of them live up to the hype. Some made me feel like I needed a PhD just to set up a project, while others were basically to-do lists wearing a fancy hat. But when you land on the right one, it’s like trading in a messy junk drawer for a perfectly labeled toolbox.

Keeping track of all my marketing campaigns used to feel impossible. Between blog posts, social media, and client approvals, I was constantly struggling to remember what was due and when. Testing out different marketing planning tools changed all that. From day one, I had a clear view of every project, could assign tasks in seconds, and actually enjoyed planning instead of stressing about missed deadlines and missing assets.