Zendesk: What's New at Zendesk: March 2019 - Americas

Zendesk: What's New at Zendesk: March 2019 - Americas


Last quarter we were busy launching 3 brand new products: Zendesk Sell, Explore, and Sunshine. Now we are kicking off 2019 with big and new improvements to Zendesk’s entire suite of products: Support, Chat, Talk, Guide, Explore, Sell, and Sunshine.

This quarter’s set of new features and enhancements are designed to improve your agents’ efficiency and productivity and keep a closer eye on team performance. Tune in Thursday, March 21st for a 45-minute webinar to learn more about what’s new in your Zendesk.

Some of the topics we’ll discuss include:

  • Conditional Ticket Fields, Contextual Workspaces, Slack + Side Conversations to reduce agent effort and increase overall productivity
  • How to keep your knowledge base healthy and up-to-date with Article Events in Zendesk Guide
  • Enhanced Support dashboard to help analyze metrics that matter with additional attributes, filters, and tabs as well as sharing and collaboration improvements
  • Web Widget integrated Chat experience where agents can now fluidly navigate between Chat and Help Center straight in the Web Widget