Zendesk: Coffee Break: Your ticket form and why it matters
Zendesk's Coffee Break Webinar series is bringing a collection of Top Tips with your morning cup of joe and in under 30 minutes.
In this episode of the series, we’re going to talk about ticket data collection within ticket fields & forms, which is a fundamental building block to getting the most out of Zendesk.
Automating workflows & increasing reporting power is consistently at the top of every CS manager’s wishlist, but before you can start building those things out, first you need to ask one simple question: Does the data we need live somewhere in Zendesk? Data collection is the first and most important step toward extending the possibilities of your Zendesk instance.
In this webinar, we’ll talk about:
- Building better ticket forms to simultaneously extend and streamline custom data collection
- Leveraging your custom ticket data in Business Rules to supercharge your workflows
- Weaving your data into pre-built Explore queries to gain critical business insights without starting from scratch