Zendesk: Coffee Break: A Guide for Guide - Optimizing Self-Service
In this next iteration of our Coffee Breaks series, we’re going to walk you through Zendesk’s self-service building blocks to ensure that you’re leveraging Guide to its full potential.
Self-service is the fastest growing part of the support industry as a whole, and 86% of consumers expect a self-service option from the brands they work with. Not only that—it is also significantly cheaper to resolve your customers’ issues with self-service than with traditional live channels, allowing you to scale for less money while also providing a faster support experience to customers.
During this webinar, we’ll dive into:
- Best practices on writing articles to maximize user experience & SEO
- How to present & advertise your Help Center effectively
- Reporting on your entire self-service environment & measuring success