Freshworks: Welcome a new virtual support agent to your team!

Freshworks: Welcome a new virtual support agent to your team!


Get to know the advantages of taking the chatbot approach to customer support! % of CEOs believe they deliver superior customer experience. Only 8% of their customers agreed.

In today's world, customers’ expectations are soaring. They expect businesses to be available on multiple channels, seamlessly transfer context from one channel to another — all the while ensuring consistent, effortless, and personalized experiences. Meeting these expectations requires a great deal of investment in both personnel and processes. As a business, how do you achieve this without it costing you a fortune?

By 2022, 70% of white-collar workers will interact with conversational platforms on a daily basis. Chatbots are the future and 31% of organizations have already invested in technology like AI to outpace the competition. Chatbots will drive value across the business, majorly in terms of customer experience, cost reduction, and revenue generation.

However, most chatbots in the market today are:

  • Hard to set up and implement
  • Robotic and lack context
  • Not built to manage nuanced conversations
  • Not scalable

Join this webinar to understand our fresh approach to chatbots. We’ll give you an overview of why you should bot and how we can help you do it efficiently.