Freshworks: Using data driven insights to improve customer support
Dashboards as unique as your support team
Every team is unique in its own way. There’s a fine line between doing the job and doing it well. Help your team understand where they stand in terms of metrics, performance, and customer satisfaction. Take data driven decisions and help your team achieve their goals faster.
Track overall trends, spot bottlenecks, and take proactive measures to better your team’s performance. Join us for this webinar if you are interested in understanding Why your team needs Team Dashboards and How you can use it for your team.
In this 40 minute session, Arvind and Riaz will be talking about:
- The primary challenges that support managers face
- The ways in which managers can lead teams better
- Team Dashboards: The feature we built to help managers lead better
- How Freshdesk support uses Team Dashboards