Teams | Collaboration | Customer Service | Project Management

July 2023

Everything You Need to Know About Call Center Monitoring: Tips, Tricks & Best Practices

WAIT! Call centers are still a thing? Surprisingly enough, they are! Even though we have all this mouth-dropping technology, people still prefer human contact, and call centers do the work. If you stumbled upon this blog post it means you are either running a call center or you are planning on settling one, either way, it’s important to continuously perform call center monitoring! In this blog post, we’ll discuss tips, tricks, and best practices for call center monitoring.

The Top 11 Employee Incentives: How to Motivate Your Team with Rewards and Benefits

Do you ever feel like you’re stuck in a never-ending cycle of trying to motivate your team without much success? If the answer is a very tired: yes! Then, read on as in this blog post, we will breach the TOP Employee Incentives to Motivate Your Team with Rewards and Benefits! Employee incentives are becoming increasingly popular in the business world as a way to motivate employees and improve productivity.

Tips to Set Smart Goals in Your Bisiness Plan

Goal setting is an essential part of any business plan. Without specific goals to aim for, it can be not easy to know what you are working towards and how to get there. However, setting goals is only the first step – you also need to make sure that your goals are feasible, and not worthy of Alice in Wonderland. And, this is where SMART goal setting comes in! In this blog post, we will discuss the SMART goal-setting method and how you can use it to achieve your business objectives.

How to Hire Freelancers From Upwork. Selecting, Setting Tasks. Managing and Monitoring the Freelancer

Hiring freelancers is a great way to get specific tasks done for your business without committing to hiring a full-time employee. However, finding the right and hiring freelancers can be tricky. After the hiring process, manage them effectively to produce quality work for you. The article will explain steps to use Upwork to hire freelancers and manage them to stay on task and complete your projects. Let’s get started!

How to Use Online Time Tracker to Boost Business Performance

It’s no secret that businesses are using more remote employees than ever. A recent study by Gallup showed that 42 percent of American workers now telecommute at least some of the time, predicted 53% in the future. It can be challenging to track employee time and productivity. That’s where online time tracking software comes in. In this article, we’ll discuss how online time trackers can help you boost business performance.

Employees are Quiting - What to Do?

Employees quitting can be a difficult experience for any business owner. It’s hard to deal with the fact that someone you hired and trusted has decided to leave. But don’t worry. We’re here to help! We will inform you what you need to do when an employee quits. We’ll talk about how to handle the situation gracefully and ensure that the quitting process goes as smoothly as possible for everyone involved. Read on how to deal with employees quitting!

Increasing the Social-Emotional Intelligence of your Workforce

In our fast-paced and ever-changing work environment, social-emotional intelligence (SEI) has become a crucial skill for employees to possess. SEI is the ability to recognize, understand, and manage our own emotions, as well as the emotions of others. It’s essential for building strong relationships, improving communication, and creating a positive work culture.

Design Thinking for Effective Project Management (for PMs)

Design thinking is a powerful approach to problem-solving that has gained popularity in recent years. It is a human-centered methodology that focuses on understanding the needs and wants of end-users and using that information to create innovative solutions. While traditionally associated with product design, design thinking can also be applied to project management.

The Essential Guide To Measure Employee Satisfaction: What, How, and When

Your company is a social system in which the most valuable asset for effectiveness and efficiency is its human capital. Therefore, it’s imperative to keep your employees satisfied. But, how can you measure employee satisfaction? And more importantly, what can you do to increase job satisfaction?

Preparing for Business Process Reengineering: Tips for Successful Change Management

You’ve likely heard the buzzword “business process reengineering,” but do you know what they mean? More importantly, do you know how BPR can impact your business? If you need more time, get ready to learn how this strategy can completely transform your operations. Business process reengineering, or BPR, is revamping existing business processes to achieve greater efficiency and increased productivity.

How to Prioritize Tasks

One crucial skill needed to be successful is you must-have capability and understanding of how to prioritize tasks. Juggling multiple projects can be challenging, but you can accomplish more in less time if you focus on the most critical initiatives. We’ll go through some ideas for ensuring you’re not wasting time on irrelevant activities in this article. Let’s dive in!

Building the Leadership Roadmap

Leadership is not just about managing people, but about inspiring and guiding them towards achieving great results. As a leader, it is important to have a clear vision of where you want to go and how you plan to get there. Developing a leadership roadmap can help you achieve your goals and lead your team to success. In this blog post, we will explore the steps to developing a leadership roadmap that will help you become a more effective leader and achieve your goals.

Best Practices for a Hybrid Office

A hybrid office is the future of work. By 2050, it is estimated that 75% of the workforce will be working remotely, at least part-time. Businesses are starting to have a hybrid office policy, allowing some employees to work in the office on certain days and remotely on others. This flexibility appeals to all generations of workers, from baby boomers to Gen Z.

Employee Management System: What Essential Features to Look For (Choose Monitask)

Effective employee monitoring is critical to the success of any business. With the right strategies and tools in place, companies can attract and retain top talent, while also fostering a positive and productive work environment. One of the most valuable tools for achieving these goals is employee monitoring software.