Whether it’s with a bell or a high-five, every business celebrates winning a new client. As for client retention, you typically don't see the same type of fireworks. But that doesn't mean client retention is any less valuable than earning new logos. In reality, several client services businesses will say retaining clients is one of the most essential aspects of growth and profitability. So, what makes up a good client retention rate?

Tired of dealing with ad-hoc requests from clients and colleagues? We hear you and you’re definitely not alone. Heck, the average worker is interrupted up to 10 times per day. But consider that last-minute projects aren’t just annoying: they’re a net drag on your team. Constantly switching your attention between tasks is a recipe for poor productivity, not to mention burnout. The reality, though? Last-minute projects are unavoidable.

Crossed wires and miscommunication are often responsible for projects going off course. It's tough to relay every single detail to others, whether it's your internal team, a client, or even just for yourself. That's why we itemize our project requirements and plan ahead, right? It always sounds easier when we type it out. But we know when you stick to your project plans, everyone involved is more informed and tasks get completed in time.

Project portfolio management (PPM) is a means of strategically aligning project portfolios with business objectives. It makes it easier to identify the risk-reward per project or portfolio, forecast returns, and ultimately make smarter business decisions. In essence, portfolio management helps you diplomatically allocate and leverage resources to maximize benefits and outcomes. Sounds good on paper, but how does it affect project management, specifically?

This month we’re thrilled to bring you some exciting new features, like the Profitability Report, Financial Budgeting, Resource Scheduling, our new integration with Stripe, and the Automations Engine. Hopefully, you’ll love these new features just as much as we do.

As your agency grows larger, so does your need to handle the increased complexity of your resources and overall budget. Project planning with clients often requires you to plot your work months in advance. It also requires you to fully understand your available resources and ensure what you’re spending fits the budget. That’s why Teamwork is thrilled to announce Scale, a new plan is specifically tailored to help agencies better manage resources and client profitability.