✅ What is quality assurance + why is it important for customer service? | Zendesk
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👉 Watch the video to learn what quality assurance is and its importance in the world of customer service. We explain the quality assurance process, some of the best practices and methods for QA, and share an example of customer service QA.

⏳ Timestamps:

0:00 - Start

0:06 - What is quality assurance?

0:16 - The importance of customer service quality assurance

1:13 - The QA process, methods, and best practices

2:05 - Quality assurance example

2:30 - Zendesk QA

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