Unlocking Zendesk: Ultimate keyboard shortcuts

Unlock hidden speed in Zendesk with these powerful keyboard shortcuts.

In this episode of Unlocking Zendesk, expert Jude Kriwald walks you through the essential shortcuts every Zendesk user should know to save time and work more efficiently. From jumping straight to your views, to creating tickets on the fly, to instantly pulling up macros and submitting tickets with a keystroke, you’ll wonder how you ever worked without them.

What you’ll learn in this video:
✅ The must-know shortcuts for views, tickets, and macros
✅ How to submit tickets (Open, Pending, Solved) without ever touching the mouse
✅ A bonus trick for adding links inside replies
✅ How to access the full list of shortcuts in Zendesk anytime

Try these shortcuts out now and boost your productivity inside Zendesk!

Let us know in the comments: What’s your favorite Zendesk keyboard shortcut? 💬