Unlocking Zendesk: Streamline responses with bulk edit

Overwhelmed by a pile of Zendesk tickets that all need the same update?

In this episode of Unlocking Zendesk, Jude Kriwald shows how to use the bulk edit feature to save time and avoid repetitive work. Whether it is updating statuses, assigning tickets, or adding a note across multiple conversations, bulk edit helps you clear the queue in one go.

✅ Select and edit multiple tickets at once
✅ Update fields like status, assignee, tags, or comments
✅ Add internal notes or tags to track bulk updates
✅ Save time while keeping your workflows consistent

Bulk editing is powerful, so make sure you double-check your selections before hitting submit.

Tell us how you're using bulk edit in the comments below.