IT Helpdesk Chatbot

IT Helpdesk Chatbot

Oct 27, 2020

Workativ is workplace support automation SaaS platform designed to transform the way companies provide IT support to employees. To reduce Helpdesk and IT support costs, Workativ  helps companies purpose-build a IT Helpdesk Chatbot with out-of-the-box workflow automation capabilities to help employees self resolve repetitive issues and service requests autonomously without the need to contact Helpdesk. 

Workativ fully automates a request, e.g. the onboarding new employee, creating and managing distribution lists, unlocking accounts, and much more. Because of a fully automated solution, the time on resolving issues and requests are drastically reduced to a few seconds, enabling more productivity for both employees and IT Help Desk and support teams.

Workativ enables companies of all sizes to:

  • Call Deflection
  • Ticket Automation
  • Conversational AI Self Service
  • Automated Resolution
  • 24/7 Availability
  • Cost Reduction in IT Support
  • Slack & Microsoft Teams Chatbot.

Explore 50+ App integrations, 400+ ready-made workflow automations from Workativ Marketplace.

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