Full Walkthrough: Mastering the Craft.io Feedback Table
In this video, we’ll show you how Craft.io empowers product teams to effectively manage and connect high volumes of customer feedback using the Feedback Table. As the operational heart of feedback management, the table gives you a clear, structured way to move from raw feedback to customer-driven priorities.
You’ll learn how to:
✔️ Review at scale: Navigate high volumes of feedback without losing track of important details. ✔️ Identify patterns: Group data by company or importance to see which accounts are driving demand.
✔️ Bridge the gap: Connect customer input directly to your backlog items and planning work.
✔️ Protect the source: Clarify feedback titles while keeping the original customer signal untouched. ✔️ Track the lifecycle: Use internal and external statuses to keep stakeholders in the loop as work progresses.
✔️ Drive your roadmap: Use real customer data to justify your prioritization and product decisions.
The Feedback Table is built to keep your process simple as your volume grows, ensuring your roadmap is always backed by the voice of your customer.
Try it here: https://app.craft.io/auth/sign-up
Jump to a specific step:
00:00 Feedback Table Overview
00:52 Accessing and Saving Views
01:38 Customizing Table Columns
02:25 Filtering and Grouping Data
03:46 Editing and Protecting Signals
04:33 Connecting Feedback to Backlog
Socials:
LinkedIn/linkedin.com/company/craft.io
Blog/craft.io/blog.html
Knowledge Center/craft.io/knowledge-center.html
Who we are:
We are a comprehensive product management platform designed to help Product Managers define strategy, build outcome-based roadmaps, prioritize features objectively, and align the entire organization around the product vision.
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#CustomerFeedbackManagement #Craftio, #PMtools