Contact Center vs. Call Center: Key Differences

Contact Center vs. Call Center: Key Differences

Oct 13, 2021

Contact center and call center – what’s the difference?
Though the two sound similar (and do overlap in terms of functionality) they differ in how much they offer. Both work with customer communications, but call centers cover a much more limited range. Watch our video to find out more & discover which one will work best for your business!

Bitrix24 is a perfect online workspace for your business. Everything you need for productive remote work is here - from communication tools to a contact center, CRM, and project management. Discover Bitrix24 and register your free account here:

More useful links:
Bitrix24 Contact Center -
More on Bitrix24 Contact Center -
Bitrix24 Telephony -
Bitrix24 CRM (Complete with a Contact Center) -
Best Email Marketing Service -

Get the self-hosted version of Bitrix24
📲Get Bitrix24 mobile app for iOS
📲Get Bitrix24 mobile app for Android

👉 Find Bitrix24 on Facebook
👉 Follow us on Instagram

#ContactCenter #CallCenter #CRM #Telephony #Email #CustomerCommunications #Bitrix24